AerVPN

Terms of Use

The agreement between you and us — what the service does, what it costs, and what you may not point it at.

Effective date: 21 August 2026

1. Acceptance

These Terms of Use govern your use of the AerVPN mobile application (the "App") on iOS and Android. By downloading, installing, or using the App, you enter into a binding agreement with us at AerVPN ("we", "us", "our"). If you do not agree with these Terms, do not use the App.

These Terms incorporate our Privacy Policy by reference.

2. Eligibility

You must be at least 13 years old to use the App, or 16 in the EEA and the UK where local law sets that age. If you are under the age of majority where you live, you may use the App only with the consent of a parent or legal guardian, who accepts these Terms on your behalf.

3. The service

The App provides an encrypted VPN tunnel that routes your device's internet traffic through servers we operate or lease, replacing the IP address the internet sees with that of the exit server.

3.1 What a VPN does not do

A VPN improves privacy in transit; it does not make you anonymous. Websites and apps can still identify you through accounts you log into, cookies, browser fingerprinting, and anything you volunteer. The App does not protect against malware, phishing, or a device that is already compromised, and it does not guarantee that any particular website, streaming service, or network will be reachable or unblocked.

Advanced Protection filters at the DNS layer. It cannot block an ad served from the same domain as the content around it, and it stops working when the VPN is off, because the filtering runs on our node rather than on your phone.

3.2 Availability

We aim for high availability but do not guarantee uninterrupted service. Servers, locations, protocols, and features may be added, changed, or discontinued at any time, including specific city locations shown in the App.

4. Accounts

An account is optional — the App works without one. If you sign in with Apple or Google, you are responsible for keeping access to that identity secure and for activity under your account. Tell us at [email protected] if you suspect unauthorised use.

Signing in makes your device limit apply across all devices sharing that account rather than per device. The applicable limit is the one shown in the App.

5. Free tier, advertising, and fair use

The free tier is supported by advertising and subject to a fair-use bandwidth allowance. When you exceed the daily allowance shown in the App, your connection is reduced in speed rather than cut off, and full speed returns at the start of the next day. Locations available to the free tier may be limited.

We may change free-tier limits, allowances, and the availability of advertising at any time. A Premium subscription removes advertising and the bandwidth allowance.

5.1 One configuration, one device

Each connection is issued to a single device. Our nodes detect a configuration being used by several devices at once — it shows up as the connection endpoint jumping between addresses — and terminate that session automatically. Reconnecting from the App issues a fresh configuration and restores service.

Sessions that are opened but never used, or that go silent for several minutes, are also closed automatically to free capacity. Neither is a penalty; both are routine housekeeping, and you can simply reconnect.

5.2 Fair use

We may apply fair-use measures against traffic patterns that degrade the service for others, including sustained extreme bandwidth consumption, mass automated connections, or use of the service as backbone transit for another network.

6. Subscriptions and payment

AerVPN Premium is an auto-renewing subscription. The plans on offer, the exact price, the length of each term and any introductory offer are shown in the App on the purchase screen, in your local currency, before you confirm.

Premium entitlement is tied to one subscription at a time. Purchasing or restoring on another device moves the entitlement to that device; the previous device returns to the free tier. Sign in with Apple or Google to use Premium on several of your own devices at once, up to the device limit shown in the App.

6.1 What Premium includes

Features may be added or changed over time. What a plan includes at any given moment is what the App shows on the purchase screen before you confirm.

6.2 Add-ons

Advanced Protection is included on every plan, free included. Dedicated IP is available on the paid plan only; a request from a free-tier account is refused. A dedicated address is reserved for your device for as long as the assignment lasts and is released when it ends.

7. Acceptable use

You agree not to use the App or our network to:

  1. Break any law that applies to you, including the law of the country you are in and the law of the country the exit server is in;
  2. Send spam, bulk unsolicited messages, or operate mail relays;
  3. Conduct port scanning, penetration testing, denial-of-service attacks, botnet activity, credential stuffing, or intrusion attempts against systems you do not own or are not authorised to test;
  4. Distribute malware, ransomware, or exploit kits;
  5. Infringe copyright, trademarks, or other intellectual property rights;
  6. Distribute, access, or facilitate child sexual abuse material, or any content that sexually exploits minors;
  7. Harass, threaten, stalk, or defraud any person;
  8. Trade in or facilitate the sale of illegal goods or services;
  9. Circumvent any technical limit, quota, or licensing check in the App, including sharing a configuration across devices to evade the device limit;
  10. Resell, sublicense, or provide the service to third parties as your own product;
  11. Reverse engineer, decompile, or attempt to extract source code or credentials from the App, except where that restriction is prohibited by law.

Local legality. VPN use is restricted or regulated in some countries. It is your responsibility to determine whether your use of the App is lawful where you are.

Violating this section may result in immediate suspension or termination without refund. Note that our ability to investigate is limited by design: we do not hold browsing logs, so we act on abuse reports, network-level signals, and the operational data described in the Privacy Policy.

8. Intellectual property

The App, its interface, branding, and underlying software are owned by us or our licensors and are licensed to you, not sold. We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the App on devices you own or control, for personal, non-commercial purposes, subject to these Terms.

The App includes open source components, which remain governed by their own licences. These are listed in the App under Help → Acknowledgements.

9. Termination

You may stop using the App and ask us to delete your account at any time, as described in the Privacy Policy. We may suspend or terminate your access if you breach these Terms, if we reasonably suspect fraud or abuse, or if we discontinue the service.

If we discontinue the service without cause, we will refund the unused portion of any prepaid subscription to the extent the relevant app store allows.

10. Disclaimer of warranties

To the maximum extent permitted by law, the App is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.

Some jurisdictions do not allow the exclusion of implied warranties, so parts of this section may not apply to you. Nothing in these Terms limits consumer rights that cannot be waived under the law of your country of residence.

11. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, goodwill, or business interruption, arising from your use of or inability to use the App.

Our total aggregate liability for any claim relating to the App is limited to the greater of (a) the amount you paid for your subscription in the 12 months before the event giving rise to the claim, whether paid to us or through an app store, or (b) USD 50.

12. Indemnity

You agree to indemnify and hold harmless AerVPN, its officers, employees, and agents from any claim, liability, or expense (including reasonable legal fees) arising from your breach of these Terms or your unlawful use of the service.

13. Changes to these Terms

We may update these Terms. Material changes take effect 14 days after we post them in the App or otherwise notify you. Continuing to use the App after that date means you accept them. If you do not accept the changes, stop using the App and cancel any subscription in the store.

14. Governing law and disputes

These Terms are governed by the laws of the jurisdiction in which we are established, without regard to conflict-of-law rules. Disputes will be resolved by the competent courts of that jurisdiction, except that consumers may bring proceedings in the courts of their country of residence where mandatory local law gives them that right — nothing here removes a protection your local consumer law gives you.

We identify the governing jurisdiction on request: email [email protected].

15. Apple-specific terms (iOS only)

The following apply to the iOS version and are required by Apple:

  1. These Terms are between you and AerVPN only, not with Apple. Apple is not responsible for the App or its content.
  2. Apple has no obligation to furnish maintenance or support for the App.
  3. If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price. To the maximum extent permitted by law, Apple has no other warranty obligation whatsoever.
  4. Apple is not responsible for addressing any claim by you or a third party relating to the App, including product liability, legal or regulatory non-compliance, and consumer protection claims.
  5. If a third party claims the App infringes its intellectual property rights, AerVPN, not Apple, is solely responsible for the investigation, defence, settlement, and discharge of that claim.
  6. You represent that you are not located in a country subject to a U.S. Government embargo or designated as "terrorist supporting", and that you are not on any U.S. Government list of prohibited or restricted parties.
  7. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

End User Licence Agreement. These Terms are the end user licence agreement for the iOS version of the App, and they take the place of Apple's Standard End User Licence Agreement, which is available at apple.com/legal/internet-services/itunes/dev/stdeula. Where a provision of these Terms is held unenforceable, the corresponding provision of Apple's Standard EULA applies to the iOS version instead.

16. Google Play-specific terms (Android only)

Subscriptions bought on Android are governed additionally by the Google Play Terms of Service. Google, not us, processes the payment, manages renewals and cancellations, and decides refund requests under its own policy. Cancel or manage the subscription at Google Play → Subscriptions.

17. General

If any provision is found unenforceable, the rest stays in effect. Our failure to enforce a provision is not a waiver of it. These Terms are the entire agreement between you and us regarding the App. You may not assign these Terms; we may assign them in connection with a merger or sale of assets.

18. Contact

AerVPN — email [email protected] for anything in these Terms. Our registered company details are available on request to the same address.

See also our Privacy Policy.